Returns & Refunds

Our freshness promise

Every cut is prepared fresh to order. Because meat, poultry and seafood are perishable, we can't accept returns of products that have been delivered in good condition.

If something isn't right

If your order arrives damaged, spoiled, incorrect or short, message us on WhatsApp at +971 54 328 6328 within 2 hours of delivery, with a photo of the product and its packaging.

Please keep the product refrigerated until we've reviewed it.

How we make it right

After review, we will either replace the item on your next delivery or refund the affected amount using the payment method you used. Refunds are usually processed within 5–7 business days.

Cancellations

You can cancel or change an order for free by WhatsApp before we start cutting it. Once an item is cut, marinated or prepared to your request, the order can't be cancelled.

Weight variation

Fresh cuts may vary slightly from the requested weight. Any difference is adjusted on your final bill, which we confirm with you on WhatsApp before payment.